Before attaching the CRYPTO-BOX to your Windows computer, please install the device drivers with CBUSetup (available in the download area), and attach the CRYPTO-BOX after that. For system integrators, the drivers are provided alternatively as Windows Installer Merge Module (.msm) or separate files (.inf/.cat/.sys).
Please note that you need administrator rights to install the device drivers.
For Linux and macOS there are no special drivers required. Please refer to the readme file in the SmarxOS4Linux resp. SmarxOS4Mac package for further details on supported environments.
To make sure that any old drivers are removed and the latest drivers are installed, we recommend the following steps:
If this does not solve the problem, please send us the MARX Analyzer report of your computer.
MARX Analyzer helps with troubleshooting for CRYPTO-BOX hardware and software components, providing comprehensive
diagnostics to resolve problems quickly. It generates a detailed report, which can be submitted to MARX technical support.
How to perform a diagnosis:
Remark: Depending on the CRYPTO-BOX model, either the "CBUSB2 driver" (driver for CRYPTO-BOX SC model) or "CBUSB driver" (driver for CRYPTO-BOX XS/Versa models) is loaded. Therefore, an exclamation mark and "service is not registered/not running" for the other driver is normal.
A detailed description of the MARX Analyzer functionality can be found in the MARX Analyzer Application Notes.