The MARX support program provides customers with cost-effective support options tailored to their individual needs. We will assist you starting from implementation of the CRYPTO-BOX into your individual protection scheme until installation and usage of the protected software on your end-user's side.
Below is an overview of the available support options and services.
Hint: For accessing the support ticket system and parts of the download area a MyMARX account is required.
Our support hotline is available for customers with Premium Support at the following numbers:
Normal business hours are Monday to Friday 9:00 – 18:00 (EST for America, CET for Europe)
The following table contains a comparison of the services of the available support options. Economy support is included by default when buying CRYPTO-BOX units, business and premium support can be subscribed optionally. For customers with special terms separate support options may apply.
Free Bonus Upgrade to Business Support
If a paid turnover of $7,500 / 5.000€ or higher was reached in the current calendar year, the customer will receive a bonus upgrade to "Business Support Level" for the following 12 months.
Options | Premium | Business | Economy |
Software updates for Redistributable Components (CRYPTO-BOX Drivers, Network Server, MARX Analyzer Diagnostic Tool, Cloud Security Client Setup, etc.). |
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Software updates for the Professional Protection Kit (PPK) incl. automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools. |
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Discounts for optional components: Remote Update (RUMS), Network License Control (LCS), Document and Media Protection, Cloud Security, etc. |
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Online Support Tickets |
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Email Support |
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Phone Support |
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Implementation support (assisted programming) |
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CRYPTO-BOX firmware updates (for remote update capable hardware). |
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CRYPTO-BOX customer specific programming or re-programming |
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Lifetime warranty for CRYPTO-BOX hardware during the period of the paid contract (*) |
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Warranty for CRYPTO-BOX hardware during the contract period |
Unlimited | ||
Immediate replacement of defective goods even before the claimed defective goods reach our facility; up to 2% of the total delivered quantity. |
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(*) Included for up to 3 cases/year, up to 10 hours programming support.
(**) Software updates for 45 days after initial purchase included (after 45 days: fee charged on a time basis)
(*) Fee charged on a time basis, or fee-per-case
(*) Our terms of Business apply