Support Level Options for the CRYPTO-BOX System
10 June 2013
MARX provides individual support levels for the CRYPTO-BOX System. Our goal is to ensure easy accessible and fast support for all your protection and licensing solutions.
You can choose between three support level options:
- Free software updates for the CRYPTO-BOX Protection Kit during the service contract duration.
- Discount for optional components Remote Update (RUMS), Network License Control (LCS), Document and Media Protection, Cloud Security, etc.
- Access to the Online Support Ticket System, phone and email support.
- Implementation support (programming support) for max. 3 cases per year up to 10 hours during the time of the contract, and 40% discount on additional programming support.
- Unlimited warranty for all CRYPTO-BOX hardware during the time of the contract and payment of the support level Premium.
- Free software updates for the CRYPTO-BOX Protection Kit during the service contract duration.
- Access to the Online Support Ticket System.
- 3 years warranty for all CRYPTO-BOX hardware.
Customers with an annual turnover of $7500/5000€, automatically receive an upgrade to free Business Support Level for 12 months.
- Standard support level with the purchase of CRYPTO-BOX products (not included are customers with bulk discount contracts or individual support contracts).
- Free software updates for the CRYPTO-BOX Protection Kit for 90 days after the initial purchase.
- Access to the Online Support Ticket System for 90 days after the initial purchase.
More details on all support levels options are available here.
Important note to existing customers:
If you cannot access your support option automatically under MyMARX, please contact us.