DEFAULT SUPPORT FOR CRYPTO-BOX PRODUCTS

Economy Support Level

Standard support level for new customers. Includes Online Support Tickets and Software Updates for 45 days after first purchase. Automatic upgrade to Business Support after reaching a (paid) turnover of $7,500 / € 5000 in the current calendar year.

DEFAULT SUPPORT FOR CRYPTO-BOX PRODUCTS

MARX Support Level 1

Economy Support Level
  • Standard for all pricelists (web- or printed price lists)

  • The initial delivery includes the PPK (Professional Protection Kit) with automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools

  • Software Updates for the Professional Protection Kit (PPK) incl. automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools, are included up to 90 days after the initial purchase. After 90 days a fee is charged on a time/effort basis

  • Bonus Upgrade: With a paid minimum turnover of $7,500/5.000,€ per calendar year, the customer will receive a bonus upgrade to "Support Level 2 / Business" for the following 12 months

  • Online Support Tickets are included for up to 45 days after the initial purchase (6 tickets)

  • CRYPTO-BOX firmware updates for remote update capable hardware for fee-per-case charge

  • CRYPTO-BOX customer specific programming or re-programming for a fee-per-case charge, FOB MARX facility (customer specific programming $1.95/1,95€ per unit; re-programming of returned units $6.95/6,95€ per unit)

More information about Economy Support Level

Economy Support Level

The following table contains a comparison of the services of the available support options. Economy support is included by default when buying CRYPTO-BOX units, business and premium support can be subscribed optionally. For customers with special terms separate support options may apply.

Free Bonus Upgrade to Business Support
If a paid turnover of $ 7,500 / € 5000 or higher was reached in the current calendar year, the customer will receive a bonus upgrade to "Business Support Level" for the following 12 months.

Options Premium Business Economy

Software updates for Redistributable Components (CRYPTO-BOX Drivers, Network Server, MARX Analyzer Diagnostic Tool, Cloud Security Client Setup, etc.).

Software updates for the Professional Protection Kit (PPK) incl. automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools.

  **

Discounts for optional components: Remote Update (RUMS), Network License Control (LCS), Document and Media Protection, Cloud Security, etc.

     

Online Support Tickets


(unlimited)

(12/year)
**
(6/year)

Email Support

     

Phone Support

     

Implementation support (assisted programming)

 *    

CRYPTO-BOX firmware updates (for remote update capable hardware).

     

CRYPTO-BOX customer-specific programming or re-programming

     

Lifetime warranty for CRYPTO-BOX hardware during the period of the paid contract (*)

     

Immediate replacement of defective goods even before the claimed defective goods reach our facility; up to 2% of the total delivered quantity.

     

(*) Included for up to 3 cases/year, up to 10 hours programming support.
(**) Software updates for 45 days after initial purchase included (after 45 days: fee charged on a time basis)
(*) Fee charged on a time basis, or fee-per-case

(*) Our terms of Business apply

 

 

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