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DEFAULT SUPPORT FOR CRYPTO-BOX PRODUCTS

  • Standard for all pricelists (web- or printed price lists)

  • The initial delivery includes the PPK (Professional Protection Kit) with automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools

  • Software Updates for the Professional Protection Kit (PPK) incl. automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools, are included up to 90 days after the initial purchase. After 90 days a fee is charged on a time/effort basis

  • Bonus Upgrade: With a paid minimum turnover of $7,500/5.000,€ per calendar year, the customer will receive a bonus upgrade to "Support Level 2 / Business" for the following 12 months

  • Online Support Tickets are included for up to 90 days after the initial purchase (6 tickets)

  • CRYPTO-BOX firmware updates for remote update capable hardware for fee-per-case charge

  • CRYPTO-BOX customer specific programming or re-programming for a fee-per-case charge, FOB MARX facility (customer specific programming $1.95/1,95€ per unit; re-programming of returned units $6.95/6,95€ per unit)


Related Products:

Premium Support Level Premium Support Level

SUPPORT LEVEL 3 / PREMIUM

Business Support Level Business Support Level

SUPPORT LEVEL 2 / BUSINESS

All Products All Solutions

More information about Economy Support Level

The following table contains a comparison of the services of the available support options. Economy support is included by default when buying CRYPTO-BOX units, business and premium support can be subscribed optionally. For customers with special terms separate support options may apply.

Free Bonus Upgrade to Business Support
If a paid turnover of $7,500 / 5.000€ or higher was reached in the current calendar year, the customer will receive a bonus upgrade to "Business Support Level" for the following 12 months.

Options Premium Business Economy

Software updates for Redistributable Components (CRYPTO-BOX Drivers, Network Server, MARX Analyzer Diagnostic Tool, Cloud Security Client Setup, etc.).

Software updates for the Professional Protection Kit (PPK) incl. automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools.

  **

​Discounts for optional components: Remote Update (RUMS), Network License Control (LCS), Document and Media Protection, Cloud Security, etc.

     

Online Support Tickets


(unlimited)

(12/year)
**
(6/year)

Email Support

     

Phone Support

     

Implementation support (assisted programming)

 *    

CRYPTO-BOX firmware updates (for remote update capable hardware).

     

CRYPTO-BOX customer specific programming or re-programming

     

Lifetime warranty for CRYPTO-BOX hardware during the period of the paid contract (*)

     

Immediate replacement of defective goods even before the claimed defective goods reach our facility; up to 2% of the total delivered quantity.

     

(*) Included for up to 3 cases/year, up to 10 hours programming support.
(**) Software updates for 90 days after initial purchase included (after 90 days: fee charged on a time basis)
(*) Fee charged on a time basis, or fee-per-case

(*) Our terms of Business apply

 

 

Copyright © 2002, 2019 MARX® CryptoTech LP - Last Update 13 February 2019