MARX Support Level 3
Support Flat Rate for One Year or Two Years Contract
The initial delivery includes the PPK (Professional Protection Kit) with automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools
Software Updates for the Professional Protection Kit (PPK) incl. automatic protection (AutoCrypt), libraries,
API sample codes, and CRYPTO-BOX configuration tools, are included during the contract duration
Discounts for optional components: Remote Update (RUMS), Network License Control (LCS), Document and Media Protection, Cloud Security, etc.
Online Support Tickets are included during the contract duration
Implementation support (assisted programming oder customer specific implementation) included (up to 3 hours programming support) during the contract duration.
CRYPTO-BOX firmware updates for remote update capable hardware
CRYPTO-BOX customer specific programming or re-programming
Immediate replacement of defective goods even before the claimed defective goods reach our facility; up to 2% of the total delivered quantity, our terms of Business apply
Customized hardware developments and modifications
Lifetime warranty for CRYPTO-BOX hardware during the period of the paid Premium contract (Continous Premium Support from the date of purchase of the corresponding CRYPTO-BOX units is required, our terms of Business apply)