Premium Support Level

Premium Support flat rate for one or two years. Includes Support via Ticket System, Email or phone, free software updates and upgrades, discounts for implementation support and optional components, and much more.

MARX Support Level 3

Premium Support Level
  • Support Flat Rate for One Year or Two Years Contract

  • The initial delivery includes the PPK (Professional Protection Kit) with automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools

  • Software Updates for the Professional Protection Kit (PPK) incl. automatic protection (AutoCrypt), libraries,
    API sample codes, and CRYPTO-BOX configuration tools, are included during the contract duration

  • Discounts for optional components: Remote Update (RUMS), Network License Control (LCS), Document and Media Protection, Cloud Security, etc.

  • Online Support Tickets are included during the contract duration

  • Implementation support (assisted programming oder customer specific implementation) included (up to 3 hours programming support) during the contract duration.

  • CRYPTO-BOX firmware updates for remote update capable hardware

  • CRYPTO-BOX customer specific programming or re-programming

  • Immediate replacement of defective goods even before the claimed defective goods reach our facility; up to 2% of the total delivered quantity, our terms of Business apply

  • Customized hardware developments and modifications

  • Lifetime warranty for CRYPTO-BOX hardware during the period of the paid Premium contract (Continous Premium Support from the date of purchase of the corresponding CRYPTO-BOX units is required, our terms of Business apply)

More information about Premium Support Level

Premium Support Level

The following table contains a comparison of the services of the available support options. Economy support is included by default when buying CRYPTO-BOX units, business and premium support can be subscribed optionally. For customers with special terms separate support options may apply.

Options Premium Business Economy

Software updates for Redistributable Components (CRYPTO-BOX Drivers, Network Server, MARX Analyzer Diagnostic Tool, Cloud Security Client Setup, etc.).

Software updates for the Professional Protection Kit (PPK) incl. automatic protection (AutoCrypt), libraries, API sample codes, and CRYPTO-BOX configuration tools.

  **

​Discounts for optional components: Remote Update (RUMS), Network License Control (LCS), Document and Media Protection, Cloud Security, etc.

     

Online Support Tickets


(unlimited)

(12/year)
**
 

Email Support

     

Phone Support

     

Implementation support (assisted programming)

 *    

CRYPTO-BOX firmware updates (for remote update capable hardware).

     

CRYPTO-BOX customer specific programming or re-programming

     

Lifetime warranty for CRYPTO-BOX hardware during the period of the paid contract

***    

Immediate replacement of defective goods even before the claimed defective goods reach our facility; up to 2% of the total delivered quantity.

     

(*) Includes up to 3 hours of programming support (implementation support and/or customer specific development) during the contract period.
(**) Includes software updates and technical support via our online support ticket system for 45 days after initial purchase of an Evaluation Kit, Starter Kit or at least 5 CRYPTO-BOX SC, XS or Versa.
(***) Requires continous Premium Support from the date of purchase of the corresponding CRYPTO-BOX units, our terms of Business apply.
(*) Fee charged on a time basis, or fee-per-case

(*) Our terms of Business apply

 

 

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Economy Support Level

MARX Support Level 1

Economy Support Level