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VACANCIES

Technical Support Engineer (Buford, GA and Germany)

License Management with soft- and hardware - that's your world at MARX®! You will provide technical implementation assistance to corporate users (customers) using provided tools - and your IT skills. Your diagnosis will guide users through step-by-step solutions. You will answer product related questions and work with our support ticket system. Installing software, verifying proper hardware and software set up, assisting with navigating around application menus and general troubleshooting issues are part of your job. You will also work with, and forward questions, to our developers.

Qualifications what we expect:

  • In-depth IT knowledge, hardware level and components included
  • Knowledge of, and working with MS Office is NOT sufficient!
  • Experience with at least 1 programming language
  • Ability to speak and write clearly in English, and accurately
  • Demonstrated proficiency in typing and grammar
  • Knowledge of customer service principles and practices
  • Previous experience with IT security a plus
  • Completed IT projects a BIG plus - please bring them, email them or send link!

Tasks/Essential Functions:

  • Provide service and support to corporate customers using our ticket system, email and phone
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customers information and identify best suited solutions and products
  • Diagnose and resolve technical hardware and software issues
  • Research required information
  • Follow standard processes and procedures;
  • Identify and escalate priority issues per Client specifications;
  • Organize ideas and communicate customer suggestions and complaints with project management and developers
  • Follow up and make scheduled call backs to customers
  • Stay current with system information, changes and updates
  • Install test systems with various operating systems

Misc.:

  • US Citizen with US passport
  • Willing and able to work in Germany

What you don't need to write (we expect it anyhow):

  • Communication skills, MS Office, team worker, punctual etc., and other trivia

Please note:

  • We will conduct a very specific job interview
  • Please read our requirements carefully

 

Office Assistant (Part time - Buford, GA)

You will maintain office operations by receiving and distributing communications; phone-/desk service; picking-up and delivering items to UPS/FedEx; serving customers.

Office Assistant Job Duties:

  • Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information
  • Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items
  • Maintains office schedule by picking-up and delivering items using automobile (occasionally)
  • Serves customers by answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Preparing deliveries

Office Assistant Skills and Qualifications:

  • Familiar with office software, including QB
  • General office experience
  • Telephone skills
  • Good English, spoken and in writing
  • Typing; Documentation skills
  • Written communication, including administrative writing skills
  • Attention to detail
  • Dependability

Misc.:

  • US Citizen or Green Card holder
  • Own transportation
  • Work hours can be discussed
  • Knowledge of foreign languages a plus, but not required

 

Application for College Student Internship

An internship is always a good opportunity for college students to enhance classroom theory with real world experience.
We are especially interested in computer science, engineering and marketing students, though we are open to qualified students from any discipline.

 

We look forward to hearing from you

Please send your application to:

Email: careers@marx.com

or

MARX CryptoTech LP
Human Resources
489 South Hill Street
Buford, GA 30518
U.S.A.
MARX Software Security GmbH
Human Resources
Vohburger Strasse 68
D-85104 Wackerstein
GERMANY

 

Copyright © 2002, 2018 MARX® CryptoTech LP - Last Update 5 November 2018